Some questions are asked more often than others. We’ve compiled a list of our frequently asked questions to help you out. They should be able to answer more queries.
How long does it take for my stuff to arrive?
If items are temporarily out of stock, they can take between 1 – 6 weeks. We always recommend contacting ourselves for out of stock items, in which will be able to provide an accurate shipping date.
Can I change the delivery address?
Can I pick up my order in store?
We suggest calling once you leave home, so we can move your items from the stockroom to the shop floor and streamline the process for you.
Can I pay monthly?
This can be performed online by logging on, purchasing an item with the code ‘DEPOSIT’, which leaves a 20% deposit. Please leave a note explaining when you would like the item delivered. The remainder can be paid by purchasing the item again with the code ‘BALANCE’.
Do you price match?
We only charge the RRP, as set by the manufacturer. We do not believe in overcharging customers or devaluing the brand. However, sales happen. You can request a price match if you click here.
What is your returns policy?
The return address is Babyeze, Lakeside Shopping Centre, 514 Brompton Walk, West Thurrock, Essex, RM20 2ZP.
This policy does not extend to personalised items, toiletries and undergarments due to hygienic reasons, and clearance items.
What happens if a product is faulty?
How do I reset or change my password?
I need just a bit more information, how can I get in contact?
Alternatively, you can visit us in store for a hands on demonstration. This can be for pushchair operations, car seat fittings or ISOFIX compatibility. If you wish to take anything to your car, please ensure that you visit when multiple members of staff are present, as the store cannot be closed if 1 member of staff is available. We recommend contacting us first before you take advantage of this feature.
Do you have a contact form or map of location?
West Thurrock, Essex
You can also fill in the below form and we will contact you back ASAP. The starred fields are required.
01708 252 935